Consumer Credit FAQ
General FAQ
How do I request a fraud alert be placed on my file?
What is a credit file disclosure or a credit report?
How do I request my free credit report through the Annual Credit Report Request Service?
Am I entitled to a free credit report under state law?
How often can I request a free credit report through this website?
Should I order all my credit reports at one time or space them out over 12 months?
How else can I request my free annual credit report?
How do I request a credit report by mail for a child under 13 years of age?
How do I request a credit report as a Legal Guardian?
Where can I find information on disputing or correcting information in my credit file?
How can I get my credit score?
What is the proper way to create a link to AnnualCreditReport.com?
How do I contact the Federal Trade Commission (FTC)?
What about companies that claim they can improve my credit report for a fee?
Where can I find out more about credit repair?
Where can I find out more about identity theft?
If I am visually impaired, can I receive my free annual credit reports in an alternative format?
Security FAQ
Is it safe to provide my Social Security Number to AnnualCreditReport.com?
How does the online authentication process work?
Why do I need to type characters from a picture to submit my personal information?
How are cookies used on this website?
What should I do if I suspect I have received a fraudulent email regarding this service?
How can I learn more about guarding against internet fraud and protecting my personal information?
What are proxy websites and how do I protect myself against them?
General FAQ
How do I request a fraud alert be placed on my file?
You have the right to ask that nationwide consumer credit reporting companies place “fraud alerts” in your file to let potential creditors and others know that you may be a victim of identity theft. A fraud alert can make it more difficult for someone to get credit in your name because it tells creditors to follow certain procedures to protect you. It also may delay your ability to obtain credit. You may place a fraud alert in your file by calling just one of the three nationwide consumer credit reporting companies. As soon as that agency processes your fraud alert, it will notify the other two, which then also must place fraud alerts in your file.
Bureaus:
- Equifax
- By phone: 1-800-525-6285
- By mail:
P.O. Box 105139
Atlanta, GA 30348-5139
- Experian
- By phone: 1-888-397-3742
- By mail:
P.O. Box 2002
Allen, TX 75013
- TransUnion
- By phone: 1-800-680-7289
- By mail:
P.O. Box 2000
Chester, PA 19016
An initial fraud alert stays in your file for at least 90 days. An extended alert stays in your file for seven years. To place either of these alerts, a consumer credit reporting company will require you to provide appropriate proof of your identity, which may include your Social Security number. If you ask for an extended alert, you will have to provide an identity theft report (which includes a copy of a report you have filed with a federal, state, or local law enforcement agency). The Federal Trade Commission (FTC) has more detailed information about the identity theft report.
What is a credit file disclosure or a credit report?
How do I request my free credit report through the Annual Credit Report Request Service?
Am I entitled to a free credit report under state law?
How often can I request a free credit report through Annual Credit Report?
Should I order all my credit reports at one time or space them out over 12 months?
How else can I request my free annual credit report?
How do I request a credit report by mail for a child under 13 years of age?
The credit reporting agencies do not knowingly maintain credit files on minor children. If you suspect that your minor child’s information has been used fraudulently, you should contact the credit reporting agencies directly and report the illegal use of your child’s information to law enforcement. Please supply each credit reporting agency with your child’s complete name, address, date of birth and a copy of the minor child’s birth certificate, and social security card. Additionally, please provide a copy of your driver’s license or other government-issued proof of your identity, which includes your current address, and a current utility bill containing your current address so the credit reporting agencies may promptly respond to your request.
If you are a child’s legal representative or court ordered guardian, please provide the information listed above and refer to the FAQ entitled How do I request a credit report as a Legal Guardian? for more information.
The addresses for the credit reporting agencies are listed below:
Equifax
P.O. Box 740256
Atlanta, Georgia 30374
Experian
P.O. Box 9554
Allen, Texas 75013
TransUnion
P.O. Box 6790
Fullerton, CA 92834
How do I request a credit report as a Legal Guardian?
If you are a legal representative or court ordered guardian for a consumer (“subject consumer”), you should provide the information listed below along with proof of your legal representation or guardianship. Please supply each credit reporting agency with your subject consumer’s complete name, address, date of birth, and social security number. Additionally, please provide a copy of your driver’s license or other government-issued proof of your identity, which includes your current address, and a current utility bill containing your current address so the credit reporting agencies may promptly respond to your request.
The addresses for the credit reporting agencies are listed below:
Equifax
P.O. Box 740256
Atlanta, Georgia 30374
Experian
P.O. Box 9554
Allen, Texas 75013
TransUnion
P.O. Box 6790
Fullerton, CA 92834
How can I provide a suggestion or complaint about the Annual Credit Report Request Service or this website?
Where can I find information on disputing or correcting information in my credit file?
Please contact the nationwide consumer credit reporting company that provided the credit report.
How can I exclude my name from nationwide consumer credit reporting company lists for unsolicited credit and insurance offers?
What is a credit score?
How can I get my credit score?
What is the proper way to create a link to AnnualCreditReport.com?
AnnualCreditReport.com permits links from legitimate websites to www.annualcreditreport.com. Since its launch on December 1, 2004, AnnualCreditReport.com has placed a premium on maintaining the integrity and security of consumers seeking free annual credit reports under the FACT Act. Security precautions include CAPTCHATM technology, HTTPS and Verisign® certification. As another security precaution, when a user attempts to link to www.annualcreditreport.com, a new web browser window will display fully the www.annualcreditreport.com home page. “New window” links help maintain the security and integrity of how our services are presented and made available to consumers on the Internet.
To create a link to www.annualcreditreport.com, the following HTML code can be used:
Where link_text is the text (typically underlined) that the user can click to link to www.annualcreditreport.com.
How do I contact the Federal Trade Commission (FTC)?
Consumer Response Center
Room 130
600 Pennsylvania Avenue, NW
Washington, D.C. 20580
Where can I find out more about credit reports, my rights as a consumer, the Fair Credit Reporting Act, and the FACT Act?
Please visit the Federal Trade Commission.
What about companies that claim they can improve my credit report for a fee?
The Federal Trade Commission (FTC) cautions consumers to be wary of companies that make claims regarding credit repair. These companies, commonly called “credit clinics”, don’t do anything for consumers that consumers cannot do for themselves at little or no cost. Beware of any organization that offers to create a new identity and credit file for you. The FTC and state attorneys general have filed actions against those who pursue these fraudulent practices.
Here are some warning signs that the FTC and others say consumers should look out for to determine if they might be dealing with a credit clinic:
- An organization that guarantees to remove late payments, bankruptcies, or similar information from a credit report
- An organization that charges a lot of money to repair credit
- A company that asks the consumer to write to the credit reporting company and repeatedly seek verification of the same credit account information in the file, month after month, even though the information has been determined to be correct
- An organization that is reluctant to give out its address or one that pushes you to make a decision immediately
For a helpful brochure about credit clinics, you can write to the Federal Trade Commission and request a brochure titled “Credit Repair: Self Help May Be Best.”
Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, D.C. 20580
Where can I find out more about credit repair?
Where can I find out more about identity theft?
If I am visually impaired, can I receive my free annual credit reports in an alternative format?
Security FAQ
How secure is my information?
The Annual Credit Report Request Service recognizes the importance of secure online transactions and takes steps to safeguard the privacy of information you provide through online forms. For online requests for free credit reports, programs encrypt the information provided on the request form before transmission to the selected nationwide consumer credit reporting company. This information is decrypted only upon receipt by the selected credit reporting company. Physical, electronic, and procedural safeguards are maintained to guard your personally identifiable information.
To help ensure the privacy and protection of your personal information, it is recommended that you do not access the Annual Credit Report Request Service through links from unfamiliar websites. We recommend that you access the Annual Credit Report Request Service directly.
Further, the site’s security protocols and measures are designed to protect the personally identifiable information you provide from unauthorized access or alteration. These measures include physical security, technological security measures, and encryption of certain information.
Is it safe to provide my Social Security Number to AnnualCreditReport.com?
You must enter your Social Security Number to receive a free credit report through AnnualCreditReport.com. The site’s security protocols and measures are designed to protect the personally identifiable information you provide from unauthorized access or alteration. As an added security measure, you can choose to have your credit report display no more than the last four digits of your Social Security Number.
See the answer to “How secure is my information?” above for more information.
How does the online authentication process work?
Why do I need to type characters from a picture to submit my personal information?
What is a cookie?
How are cookies used on this website?
How can I accept cookies?
What should I do if I suspect I have received a fraudulent e-mail regarding this service?
How can I learn more about guarding against internet fraud and protecting my personal information?
What are proxy websites and how do I protect myself against them?
